Shipping & Handling
Standard shipping (track, trace & signature required) within New Zealand will cost $9.50. Rural deliveries will cost $11.00. Delivery times are based on geographical location.
Courier fees for Australia have been split into two groups, to keep shipping costs (track, trace & signature required) as fair as possible. If you live in New South Wales or Victoria, shipping is $15.00. The rest of Australia will be charged $18.00.
United States of America
Courier fees for the USA are dependant on the value of your package. This is to cover extra insurances and duty fees. All orders are tracked, traceable & signature required. Any orders under $1000 will cost $21.00, and any orders over that value will be charged $65.00.
Custom Duty, Taxes & Other Fees
Depending on the destination country, you may need to pay overseas customs duties, foreign taxes or other fees that may be imposed. Your local customs office should be able to provide more information on taxes, duties and customs regulations if you contact them directly.
How to Return
Please contact us immediately if any item you receive is faulty. You will be asked to return the item and we will arrange either an exchange or refund including the cost of return freight. Items under warranty will be repaired or replaced.
Damaged or Incorrect Items
Please contact us immediately if you do not receive all the items you ordered or if you have received an incorrect item. We will rectify the situation and arrange the return of any incorrect items.
As we are 100% an online business you may notice we do not share a delivery address or contact phone number, however... please rest assured we are available for all questions about ordering or anything else you may need help during business hours Mon-Friday 9-5pm!
Order queries - firstname.lastname@example.org
Account queries - email@example.com
General queries - firstname.lastname@example.org
VIEW FULL TERMS & CONDITIONS HERE