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FAQs

Shipping & Handling

All orders will be processed within 24 hours and shipped as soon as possible.

New Zealand

Standard shipping (track, trace & signature required) within New Zealand will cost $9.50. Rural deliveries will cost $11.00. Delivery times are based on geographical location.

Australian

Courier fees for Australia have been split into two groups, to keep shipping costs (track, trace & signature required) as fair as possible.

United States of America

Courier fees for the USA are dependant on the value of your package. This is to cover extra insurances and duty fees. All orders are tracked, traceable & signature required.

 

Fees

Custom Duty, Taxes & Other Fees

Depending on the destination country, you may need to pay overseas customs duties, foreign taxes or other fees that may be imposed. Your local customs office should be able to provide more information on taxes, duties and customs regulations if you contact them directly.

 

Returns

How to Return

Please contact us immediately if any item you receive is faulty. You will be asked to return the item and we will arrange either an exchange, or refund, including the cost of return freight. Items under warranty will be repaired, or replaced.

Damaged or Incorrect Items

Please contact us immediately if you do not receive all the items you ordered, or if you have received an incorrect item. We will rectify the situation and arrange the return of any incorrect items.

 

Contact Us

As we are 100% an online business you may notice we do not share a delivery address or contact phone number, however, please rest assured that we are available for all questions about ordering, or anything else you may need help with during business hours, Monday - Friday, 9am - 5pm.

Order queries - orders@omgbeauty.co.nz

Account and general queries - info@omgbeauty.co.nz

 

VIEW FULL TERMS & CONDITIONS HERE